Refund & Returns Policy
30-day returns
You have 30 days from delivery to request a return for any reason. The item needs to be in its original condition and packaging, and unused beyond testing that it works.
How to start a return
Email us with your order number and, if the item is faulty, a photo or short video showing the problem. We'll reply within 2 business days with return instructions.
Faulty, damaged or wrong item
If your order arrives damaged, faulty, or isn't what you ordered, we cover it entirely — you'll get a replacement or a full refund including shipping, and you won't need to send the original back in most cases. Tell us within 30 days of delivery.
Change-of-mind returns
If you simply don't want it, you're responsible for return shipping. The original shipping charge is not refunded.
Refunds
Once your return is approved, the refund goes back to your original payment method within 5–10 business days. Your bank may take a few days beyond that to show it.
Non-returnable
For hygiene reasons we can't accept returns on essential oils or consumables once opened.
Cancellations
Orders can be cancelled for a full refund any time before dispatch. Once dispatched, treat it as a return.
Lost parcels
Not arrived within 30 days of dispatch? Contact us for a replacement or full refund.
EU and UK customers
These terms are in addition to your statutory rights, including the 14-day right of withdrawal on distance contracts. Nothing here limits those rights.